FAQ

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?”

Shipping Rate Is !0$ for All Around The World.

Which payment methods are accepted in the Online Shop?

You Can Pay With Paypal

How long will delivery take?

Delivery Takes 10-21 days

How secure is shopping in the Online Shop? Is my data protected?

You Are Paying With Paypal The Most Secure Online.

What exactly happens after ordering?

It Takes Usually One Day and Get Delivered And Give You A Tracking Number.

Do I receive an invoice for my order?

We, Will Send You Invoice And Tracking Number.

Warranty Information
All dashboard video cameras (dashcams) sold from Dash-Cam.com™ include a 1-year manufacturer warranty. This warranty is to cover manufacturer defects and does not apply to mistreatment or mishandling of the dashcam. We stand behind the products we sell, but please understand that as a small business we can’t afford to replace items either intentionally or accidentally damaged by improper usage. For return information of a defective Dashcam, please scroll down to our Returns Policy below.

Extended warranties are available (look for the pop-up when adding the dashcam to your cart). The extended warranty adds time in addition to the standard manufacturer warranty. For example, purchasing a 1 year extended warranty at checkout will mean you have 2 full years of warranty coverage (1 year via the manufacturer and 1 year via the extended warranty plan).

Hassle-Free Returns Policy
You may return any new, unopened item within 60 days of delivery for a full refund, minus only our shipping costs. As long as the item and packaging are intact and functional, any opened item except memory cards may be returned within 60 days, minus our shipping costs and only a 10% restocking fee. If the return is a result of our error (e.g. you received an incorrect item), we’ll pay the return shipping costs.

If you experience a problem with an item you ordered, please contact us before initiating your return. Often, minor settings change or simple reset procedure will alleviate the problem. Defective items will be replaced at our cost within the manufacturer’s warranty period, or 365 days of the order date, whichever is longer if the issue cannot be otherwise resolved.

Sorry, but at this time we cannot offer refunds, returns, or exchanges on international sales. If an item needs to be sent to us from outside of the United States for warranty service, the cost of that shipping (both ways) must be paid by the customer.

You should expect to receive your refund within 15 days of giving your package to the return shipper, however, in most cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 7 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (2 to 5 business days).

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